Thank you for shopping at Kavach Auto (hereinafter referred to as “we”, “our”, “us”). Please read this policy carefully. This is Kavachauto’s return policy for purchases made at www.kavachauto.in (hereinafter referred to as the “Site”).

1. Standard Products

We want you to be completely satisfied with any product you order from us. If you are not satisfied with your purchase, you may request to return the item for a refund or exchange within 7 days of receiving the item. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.

2. Return Process

To initiate a return, please contact our Customer Service team at carekavachimpex@gmail.com or +91 76781 99024 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

When contacting us, please provide the following information:

  • Your order number
  • The item you wish to return
  • The reason for the return

3. Return Terms

  • Unused and in original condition: Returned items must be unused, undamaged and in their original packaging.
  • Return Shipping: You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
  • Refund or Exchange: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your return or exchange. If approved, your refund will be processed and a credit automatically applied to your original method of payment within 7 days.

4. Non-Refundable Items

Certain types of items are non-refundable, including:

Specially Customized Products: Specially customized or made-to-order products cannot be returned unless they are damaged or defective.

Products for Tractors Category: We do not accept returns for products listed under the “Products for Tractors” category, except if there is damage or defect on arrival.

5. Contact Us

Company Name: Kavach Impex

Website: www.kavachauto.in

Address:  Badli Rd, near shivalya mandir, Badli, Rohini, Delhi, 110042

Email: carekavachimpex@gmail.com

Phone: +91 76781 99024

This return policy is effective from 20 July 2024.